Our offices will be shut from close of business on Tuesday 23rd December 2025 until Monday 5th January 2026. Between these dates only credit card payments for ReFH 2 and WINFAP 5 will be dispatched, all other orders will go out in the new year. We will be providing limited software support on Monday 22nd and Tuesday 23rd December and the last posting date for LowFlows 2 dongles will be Thursday 18th December until Monday 5th January.
**Wishing you a very Merry Christmas and Happy New Year** :christmas_tree:
Our offices will be shut from close of business on Tuesday 23rd December 2025 until Monday 5th January 2026. Between these dates only credit card payments for ReFH 2 and WINFAP 5 will be dispatched, all other orders will go out in the new year. We will be providing limited software support on Monday 22nd and Tuesday 23rd December and the last posting date for LowFlows 2 dongles will be Thursday 18th December until Monday 5th January.
**Wishing you a very Merry Christmas and Happy New Year** :christmas_tree:

Unable to import FEH2013 rainfall data

Issue:

When importing either catchment or point data XML descriptor files from the FEH Web service the following error message is displayed:

Solution:

This is caused by an older version of ReFH 2. Please install the latest version of ReFH 2 which is free to download here. It can be installed on top of your existing installation, that is, there is no need to uninstall your older version. Provided your annual subscription is still active you won’t have to enter a new serial number.