By accessing any part of our website, you shall be believed to have accepted these Terms and Conditions (T&Cs) in full at the date of your first use of the website. If you do not accept these T&Cs in full your use of our website should end immediately.

These T&Cs were updated in June 2022. We may change or add to these at any time, any changes/ additions will be effective immediately upon their release. You are bound to these changes/ additions even if you have not re-visited these T&Cs since they have changed. We therefore recommend you re-visit this page every now and then.

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights or inhibit the use of the website by any third party.

We are unable to offer a full refund on completed purchases made via this website and any amendments may be subject to an admin fee.

Except where noted otherwise, this website contains material which is owned by or licensed to us. © Wallingford HydroSolutions Ltd. All rights are reserved. No part of the materials on this website, including but not limited to the text, logos, graphics and source code, may be reproduced or transmitted in any form by any means without the written permission of WHS.

All reasonable care has been taken to ensure the accuracy of all content on our website. To the fullest extent permitted by law, WHS disclaims all warranties, expressed or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. WHS does not warrant that this website and any information or material downloaded from this website, will be uninterrupted, error-free, or free of viruses or other harmful components. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Please see our Privacy Policy below to understand how any external information collected is used.

Privacy Policy

Information about us and this policy

Wallingford HydroSolutions is committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to in this policy) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us (the controller and processor) and what choices you have with respect to the information. WHS is a UK-based company and all customer data that you provide directly to us remains within our systems here in the UK or European Economic Area. Any data that is passed to our Third Party Providers mentioned further on in this policy will be controlled by their privacy policies.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. Updates to this Privacy Policy reflect changes in data protection law.

By visiting our website, you are accepting and consenting to the practices described in this policy. For the purpose of the General Data Protection Regulation (GDPR) May 2018 and the Data Protection Act 1998, the data controller and processor is Wallingford HydroSolutions Ltd of Stables 4, Howbery Business Park, Wallingford, OX10 8BA.

Information we may collect from you

We may collect and receive your personal data in a variety of ways by:

  • Completing our support request and general enquiry forms via our website
  • Corresponding with us by phone, e-mail or post
  • Downloading our software
  • Creating an account on our website
  • Use of our online products accessed through our website
  • Completing a customer satisfaction survey
  • Requesting a proposal or quote from us

The information you give to us may include your name, address, email address and phone number and when you purchase goods or services you will provide financial and payment card information.  Payment card information we receive is held and controlled by SagePay® and not retained by us. Please see their privacy policy for further information.

You are not under a statutory or contractual obligation to provide any Customer Data, however your personal data may be required to access products and services.

How we use your information

We will use this information:

  • To communicate with you by responding to any enquiry you make. If you contact us, we may use your other information to respond.
  • To send you our newsletters.
  • To provide you with the information, products and services that you request from us.
  • To send you emails about critical software updates.
  • For billing and other administrative matters; WHS may need to contact you for invoicing or similar reasons.
  • To provide you with information about other WHS products and services we feel may interest you.

If information is aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable natural person, WHS may use it for any business purpose. To the extent information is associated with an identified or identifiable natural person and is protected as personal data under applicable data protection law, it is referred to in this Privacy Policy as “Personal Data”.

Sharing with Third Party Service Providers and External Links

We share information with some Third Party Service Providers that help us operate and support our services. The name of these and the service they support us with are outline below:

  • SagePay for online Credit and Debit Card transactions
  • WooCommerce for our e-commerce
  • Google for our software user groups and analytics
  • Insightly CRM for our proposals and projects
  • Campaign Monitor for our newsletter and marketing mailing groups

These Third Party Service Provides are not owned or controlled by WHS and third parties that have been granted access to your personal data may have their own policies and practices for its collection and use. Please check the privacy settings and notices for these third party providers or contact the provider for any questions.

Our websites may, from time to time, contain links to external sites. WHS is not responsible for the privacy policies or the content of such sites and we recommend that you read the privacy policies on any external sites you use.

Data retention

WHS may retain Personal Data in perpetuity for the purposes described in this Privacy Policy.

Your rights

You have the right by law to request access to the Personal Data we hold for you, as well as to seek to update, delete or correct this information. To do this please submit a ‘Subject Access Request’ through this enquiry form, noting that we will need to verify your identity before servicing the ‘Subject Access Request’.

We will inform you (before collecting your data) if we intend to use your data for marketing purposes. You can exercise your right to prevent such processing by selecting the opt out link on our marketing communications or by contacting us at anytime.


What are cookies?

Cookies are small text files that a website stores on the memory of your computer or other devices (commonly known as session cookies) or are placed on the hard drive of your device (commonly known as persistent cookies).

Cookies can be created when you visit our website. You are able to disable cookies if you wish to at any point.

Why we use cookies?

WHS uses cookies to identify you from other users of our website so we can provide an improved bespoke experience.

Our system will issue cookies as soon as you visit our website. If you wish to, you are able to adjust your browser settings so that your computer does not store them.

Please note the cookies we store do not contain confidential information and we do not exchange cookies with any third parties.

What cookies do we use?

We use Google Analytics to review and improve the visitor experience for our website. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For further information please see “How Google uses data when you use our partners’ sites or apps.”

Data Protection Authority

Subject to applicable law, you also have the right to (1) restrict WHS’s use of your Personal Data and (2) lodge a complaint with your local data protection authority or the Information Commissioner’s Office. If you are a resident of the UK and believe we maintain your Personal Data within the scope of the General Data Protection Regulation (GDPR), you may direct questions or complaints to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Phone: 0303 123 1113

Our Policy on Personal Data Protection

You may request a copy of our policy on Personal Data Protection by contacting us with the message title ‘Personal Data Protection’.