Our offices will be shut from close of business on Tuesday 23rd December 2025 until Monday 5th January 2026. Between these dates only credit card payments for ReFH 2 and WINFAP 5 will be dispatched, all other orders will go out in the new year. We will be providing limited software support on Monday 22nd and Tuesday 23rd December and the last posting date for LowFlows 2 dongles will be Thursday 18th December until Monday 5th January.
**Wishing you a very Merry Christmas and Happy New Year** :christmas_tree:
Our offices will be shut from close of business on Tuesday 23rd December 2025 until Monday 5th January 2026. Between these dates only credit card payments for ReFH 2 and WINFAP 5 will be dispatched, all other orders will go out in the new year. We will be providing limited software support on Monday 22nd and Tuesday 23rd December and the last posting date for LowFlows 2 dongles will be Thursday 18th December until Monday 5th January.
**Wishing you a very Merry Christmas and Happy New Year** :christmas_tree:

Can I replace a lost/damaged WINFAP-FEH 3 dongle?

WINFAP-FEH 3 has was superseded by WINFAP 4 and therefore support for this product has ceased. If a replacement USB dongle for WINFAP-FEH 3 is required, an administration fee of £195 will be incurred to process the order. Please contact us here if you require a replacement dongle.

We’re pleased to offer a free 1 year upgrade to WINFAP 4 for existing WINFAP-FEH 3 customers. To take advantage of this offer, please post your WINFAP-FEH 3 dongle to our Head Office and in return you will receive a 1 year WINFAP 4 subscription for you and up to 4 of your colleagues.