FAQ: LowFlows | FEH CD-ROM | WINFAP-FEH | ReFH | HydroTools

Software and technical support

We aim to keep our customers fully satisfied with our software. To enable this we provide a support and maintenance service for each of our software products which can be purchased on an annual basis. Please see our online shop for further information and prices. Support includes both software help, and technical assistance with the underlying methods and their applications, and specifies a guaranteed level of support in terms of response times and resolution of issues.

We encourage users, even those without support and maintenance agreements, to provide feedback on software bugs, technical issues, and improvements they would like to see, and will respond accordingly.

Frequently asked questions (FAQ)

FAQ pages are available for all our software products; just click on the FAQ links above.

Please refer to our main software pages for a full description of all of our software products.

Licence activation issues

With the exception of the FEH CD-ROM, all WHS software products have a facility for automatically generating an email request for support about the software licence activation code. This facility is accessed via the opening screen of the software product.

Please generate a support request using this facility in the first instance and our licensing support will respond within 48 hours of receipt of your email. Instructions for generating a licence activation support email.

If you are unable to run the software, or you are raising a query about the FEH CD-ROM, please contact us using the Licence activation support request form. Please do not use this form if you are able to generate the automated email request from the software product, as the automated email will contain important information required by us to answer your query quickly.

Software and technical issues

For software or technical assistance, other than licensing, relating to our software products, please select the appropriate product from the list below to generate a request form. We are pleased to receive feedback on our software products, and will try to respond as soon as possible.